The Work Log panel contains the following controls:
| Name | Description |
|---|---|
| Log Incoming Calls
Log incoming calls |
Select this option to record all incoming calls in the Work Log window. |
| Log Outgoing Calls
Log outgoing calls |
Select this option to record all outgoing calls in the Work Log window. |
| Log Incoming IMs
Log incoming IMs |
Select this option to record all incoming IM interactions in the Work Log window. |
| Log Outgoing IMs
Log outgoing IMs |
Select this option to record all outgoing IM interactions in the Work Log window. |
| Log Incoming TTYs
Log incoming TTYs |
Select this option to record all incoming TTY interactions in the Work Log window. |
| Log outgoing TTYs
Log outgoing TTYs |
Select this option to record all outgoing TTY interactions in the Work Log window. |
| Save Transcripts | Select this option to save the transcript of the respective interaction. You can view the transcripts from the Work Log window. |
| Days to keep contact records in history | Specify the number of days for the system to keep the records in the Work Log window. |
| Number of contacts per screen | Specify the number of logs you want to view in the Work Log window at a time. |
| Clear History | Click this button to clear all records from the Work Log window. |